USE OF PERSONAL DATA COLLECTED
The address of our website is: https://www.lescollinesdetresserre.fr/ and for its proper use we need to collect some data or information about you when you make your booking.
Contact forms
Data sent via the contact form is only used to respond to your request and is not passed on. It may be used to send you offers or promotions intended for our customers, unless you expressly refuse.
Comments
When you leave a comment or testimonial on our website, the data entered in the comment form, but also your IP address and your browser’s user agent are collected to help us detect undesirable elements.
An anonymised string created from your email address (also known as a hash) may be sent to the Gravatar service to check whether you are using it. The Gravatar service’s confidentiality clauses are available here: https://automattic.com/privacy/. Once your comment has been validated, your profile photo may be publicly visible alongside your comment.
Cookies
When you log on, we will set a number of cookies to record your login information and screen preferences. The lifetime of a connection cookie is two days, that of a screen option cookie is one year. If you tick “Remember me”, your connection cookie will be kept for a fortnight. If you log out of your account, the login cookie will be deleted.
Embedded content from other sites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other sites behaves in the same way as if the visitor were visiting that other site.
These websites may collect data about you, use cookies, embed third-party tracking tools and track your interactions with this embedded content if you have a logged-in account on their website.
YOUR RIGHTS WITH REGARD TO YOUR PERSONAL DATA
Your personal data will not be passed on to third parties, and especially not to other companies.
You can ask to receive a file containing all the personal data we hold about you, including that which you have provided to us. You may also request the deletion of your personal data. This does not include data stored for administrative, legal or security purposes.
HOW LONG YOUR DATA IS STORED
For users who register on our site, in particular to book a holiday, we obviously store the personal data indicated in their profile (surname, first name, address, email and telephone number, etc.) but absolutely not their bank details (external platform secured by our bank). All users can view, modify or delete their personal information at any time (with the exception of their username). Site managers can also view and modify this information.
CONTACT INFORMATION
For any request concerning access, rectification or deletion of your data or any request relating to this subject, please contact us directly by email at hello@lescollinesdetresserre.fr or by telephone on +33 (0)6.08.12.45.51.
General Terms and conditions
Furnished Tourist Accommodation – Les Collines de Tresserre
The contract is signed between the “customer” or “web user” responsible for all the “tenant(s)” accommodated during the stay and the “owners” or their “representative” present at the time of the customer’s arrival and departure and the handing over or return of the keys.
Article 1: Prices, booking and balance, contract and length of stay
Our prices vary according to season, year or availability, number of nights, persons and ages, minimum stay, weekly or longer. The contract concluded for a limited period is therefore made at the moment T, according to the correct information provided by the customer at the time of booking, who may not claim any reimbursement in the event of errors or subsequent changes of his own making, nor demand the right to remain in the property at the end of the stay or if a tenant contravenes the conditions of the contract and rules of politeness, safety, hygiene, etc.
The contract concluded between the two parties may not benefit, even partially, third parties, whether natural persons or legal entities, without the prior agreement of the owner. Any infringement may result in the termination of the rental agreement to the detriment of the customer. The owner may refuse any additional person or animal not specified, increase the rental price or require their departure without reimbursement.
A booking confirmation is binding on the future customer, who must have read and signed these General Terms and Conditions of Sale (GTCS) before making any booking. To confirm the booking and block the dates of your stay, you will be asked to pay an initial deposit of 50% of the total rental price. The balance of the rental is generally due 30 days before the start of the holiday, or earlier in the case of “early bookings” or later in the case of “last-minute bookings”. For bookings made before 30 days, the full price of the holiday (in a maximum of 2 instalments) may be required at the time the contract is concluded or at least 14 days before the planned date of arrival or less in the case of “last-minute bookings”. We do not accept payment on the day of arrival.
In accordance with article L121-21-8 of the French Consumer Code, relating in particular to accommodation services provided on a specific date or at a specific time, the tenant does not benefit from the usual withdrawal period, whether for bookings made by post, telephone or even the Internet.
Article 2: In the event of cancellation or postponement of the holiday
- by the customer: Cancellation or postponement must be notified to the owner promptly by email with confirmation of reading, by telephone or by post to the address given, or by registered letter with acknowledgement of receipt in the event of dispute.
- If the cancellation is made up to 14 days before the arrival date, the full amount will be reimbursed, but if it is only 14 days or later, the full amount will be retained (or just the deposit if there is a valid reason) as compensation for the financial loss incurred as a result of having blocked the rental property unnecessarily. Therefore, if the booking is cancelled after 14 days or if no-one shows up on the day of arrival, the contract becomes null and void and the owner can then use the property to try and rent it out at the “last minute”.
- If the holiday is cut short or cancelled by the customer or hirer without a valid reason, the price remains payable in full and no refund will be made, except in the event of “force majeure due to an unforeseeable and insurmountable external event” recognised by the authorities (such as hurricanes or cyclones, volcanic eruptions, earthquakes, terrorist attacks, armed conflict in the département, confinement required in the event of a “pandemic”, etc.). In such cases, a postponement of the stay or a partial or total refund may be negotiated between the parties.
- by the owner : The owner is obliged to inform the customer and/or tenant promptly by e-mail with acknowledgement of receipt or by telephone. Depending on the situation, the owner may proceed with a full or partial refund, or offer a substitute stay at the establishment on another date or re-let the customer in another suitable accommodation, depending on availability and season.
Article 3: Arrival, deposit, taxes, charges and supplements
The customer (tenant) must arrive on the specified day of arrival, between the times specified in the contract. In the event of late or delayed arrival, or if they are prevented from arriving, they must inform the owner or representative as soon as possible. In the event of early arrival, the tenant may not demand that the keys be handed over too early, nor request reimbursement or compensation without a valid reason, or just for having misjudged or misunderstood the organisation of the rooms or other facilities. Our website with photos and videos also provides a complete virtual tour of the premises, as well as detailed descriptions of the facilities and services available.
This is why, after a quick inventory, a paper inventory is provided on arrival with a copy of the contract to sign, as well as an invoice on departure. This inventory is the main reference in the event of a dispute. A security deposit or “guarantee” is then required and will be returned after the inventory has been drawn up by both parties when the tenants leave, less any costs of repair and other expenses. The deposit will be returned immediately or within 14 working days if any damage is found or suspected.
All charges (water, gas, electricity, etc.) are included in the initial price, except for the tourist tax, which is now paid on an actual basis: 2% depending on the number of nights and adults, and will be deducted either when the reservation is made or on arrival. Other supplements requested by the tenant(s) must be paid on arrival or during the stay, if possible in cash and euros. The amounts are displayed on the internet and can be consulted with the fiches describing the accommodation.
The cleaning of personal living areas (inside and outside) is the responsibility of the tenant(s) during their stay. In the event of non-compliance, disappearance or damage, a fixed charge for cleaning, replacements or repairs may be claimed or deducted from the deposit.
Article 4: Insurance and maintenance, rules of life, safety and hygiene
The customer-tenant is responsible for all damage caused by him or by a third party invited by him, such as children or animals. They are therefore invited to take out a holiday-type civil liability insurance policy to cover potential risks, even from abroad. This may be requested on arrival or, failing that, a declaration made on honour when the inventory is taken. Under French law, the tenant is obliged to enjoy the rented property as a “good father or mother of the family”, and is therefore responsible for the upkeep, hygiene and safety of the rental property. The state of cleanliness must also be noted by the tenant(s) and the owner on arrival and departure. If there is no signature on arrival, if it is too late or too late at night, an agreement in principle will be established between the parties and the client-tenant will not be able to contest any damage or disappearance discovered later.
The customer-tenant is informed before arrival that the interior spaces, even private ones, are “non-smoking” and that he/she is staying in an area at high risk of fire. However, “smoking areas” are available on the terraces, on condition that tenants use the ashtrays provided and take all the necessary safety measures.
In the interests of good relations with neighbours and others, all residents are asked to respect the basic rules of communal living, noise, especially at night or in the morning, politeness and respect for others, as well as hygiene, especially around the swimming pool and communal areas. Owners have every right to demand that disrespectful, noisy, drunken or even dangerous guests leave.
The client-tenant may not protest, cancel their stay or even demand compensation for unfortunate nuisances for which the owner cannot be held responsible. Nor may he/she object to any repairs whose importance, urgency or necessity may appear essential to be carried out during the stay.
Article 5: Payment security and data protection
All technical means of securing orders and payments are carried out on our website by our webmaster and associated banking services. However, despite all the precautions taken and the reputation of reliability of the payment systems, the owner cannot under any circumstances be held responsible for the consequences resulting from fraudulent methods of piracy consisting of usurping its identity in order to organise false bookings, to extort bank details, personal and confidential data or other information. It is up to everyone to be vigilant, to check the information or even to call beforehand and to take all the necessary precautions to verify.
In accordance with the French Data Protection Act of 06/01/78, amended in 2004, and the EU’s General Regulation on the Protection of Personal Data (RGPD) n°2016/679, since 25 May 2018, customer-internauts and/or tenants have the right to access, question, modify, rectify and delete data and information concerning them, and may exercise this right at any time, either by writing to the company’s address :
LES COLLINES DE TRESSERRE, 9 rue du Pla del Rey, 66300 TRESSERRE
either by phone on 06.08.12.45.51
or by e-mail via : hello@lescollinesdetresserre.fr
The personal data of customer-internauts and/or tenants will never be sold or even distributed to third parties for any reason whatsoever.
Article 6: Virtual and intellectual property
The individual company LES COLLINES DE TRESSERRE remains the owner of its photos, documents, texts, videos, general architecture, images animated or not, logos, graphics and sounds, published physically or virtually on the internet and in particular on its personal website https://www.lescollinesdetresserre.fr/
Any user who has a site, blog, page or other on the Internet, on a personal, voluntary or professional basis, who wishes to make a link directly to the LES COLLINES DE TRESSERRE site, should normally request authorisation. If this were not the case, then this would in no way be an implicit agreement of affiliation and the company would refuse any misuse or attempts at malice that might result. In any event, links, copies of images, text or other material, even if tacitly authorised, must be withdrawn on request.
It should be noted that any attempt at fraud, false testimony and defamation, even apparently “gratuitous”, such as unfair competition towards the company LES COLLINES DE TRESSERRE as well as its owners or occupants, or even towards other customers, could lead to legal proceedings under both civil and criminal law in France.
Article 7: In the event of disputes or disagreements
In the event of disputes or disagreements, it is always best to find a compromise and common ground that is acceptable to both parties. However, if this is not possible Le Médiateur du Tourisme et des Voyages and then the Tribunal de Grande Instance de Perpignan, will be the only bodies empowered to rule on any disputes.